The technology that Pinnacle offers makes
it possible to set up a multi-channel Contact Centre within
days at minimum cost. The flexibility of the system means
that new agents can be added at the touch of a button.
Furthermore, those agents do not have to be seated together,
but can work in small distributed offices or from home.
Allowing agents to work from home can reduce labour costs
and increase employee quality. It also allows you to recruit
on a regional, national, or even international basis rather
than within one specific market.
Automatic Call Distribution will enable you to introduce
sophisticated call management techniques such as Interactive
Voice Response (IVR) quickly and cost-effectively. Our
Call Router solution will enable you to make sure that
calls are put through to the right agent regardless
of whether they are working in the main office, at a
satellite office or from home. Net Phone links your
telephone systems with your PC network helping to greatly
improve the efficiency and productivity of your agents.
Whether you want to set up a Contact Centre with 2
or 20 agents, Pinnacle can help you to provide a complete,
seamless customer experience.
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