Phase 3. Implement
Bringing the office output environment under control is not a simple task; to be effective this change management requires that the MPS team be skilled at transitioning office environments while maintaining continuity during the rollout across the organisation. This is especially critical for organisations with more than one location.
As the implementation progresses, users will be moving to a new environment with fewer, better-utilised devices. It’s essential that the service provider maintains high levels of support and availability to cushion the transition. Without it and a clear focus on end-user requirements during the transition, the project can’t achieve full success.
The team adopt a disciplined, recognised approach to change management (Six Sigma, for example), proven to deliver robust, measurable improvements in business performance and refuse to accept "fuzzy" goals or intangible promises. Otherwise, the project may bog down in debate over measurable results.
Changing core business infrastructure or process typically is a major, multi-phased project. In the office print/copy environment, this generally means retention of the older, multi-vendor equipment for as long as it meets efficiency and cost requirements. This minimises end-user disruption and reduces the up-front capital investment, speeding financial return.
As a part of this phased migration, the service provider should be responsible for tracking assets centrally and transparently managing all Install-Move-Add-Change-Dispose (IMACD) activities and print-related help-desk services. This way, transition activity stays on track without adding to the in-house team’s workload.
