Installations & Maintenance, Business Telephone Systems, Telecoms, Cardiff, Swansea, South Wales, UK
Our in-house team of engineers service our customers as quickly and efficiently as possible. We understand that communication is a vital part of any modern day business and our commitment and support to you is paramount to a continued partnership between Pinnacle and our customers.
Installation - Project management is imperative to any new installation project that we take on. We will plan all new projects well in advance to cause as minimum disruption as possible to our client’s activities. We understand that if we get it right, first time, we can develop a long term and beneficial business partnership.
Maintenance - The disruption to a business caused by a telephone system breakdown is something no organisation wants to experience. Our telecommunications maintenance services ensure that this is one area our clients do not have to worry about. From fixing a faulty handset to recovery from a major power failure, our engineers provide expert support for hundreds of customers every day.
We make it simple and straight forward to report faults through our specialist technical centre. Once a fault is reported, our customers can have confidence that it will be resolved quickly and efficiently. In fact, over 50% of faults are repaired remotely.
If the problem is carrier or network related, our Technical Support team will carry out an initial assessment and then the Service team will liaise with the network provider to resolve the problem.
Our contract covers all parts and labour for faults resulting from fair wear and tear. Our engineers will endeavour to get to them as quickly as possible.
