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| The disruption to business caused by a
telephone system breakdown is something no organisation
wants to experience. Our telecommunications maintenance
services ensure that this is one area our clients don’t
have to worry about. From fixing a faulty handset to recovery
from a major power failure, our engineers provide expert
support for hundreds of customers every day. |
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| We make it simple and straight forward
to report faults through our specialist technical centre.
Once a fault is reported, our customers can have confidence
that it will be resolved quickly and efficiently. In fact,
over 50% of faults are repaired remotely. If the problem
is carrier or network related, our Technical Support team
will carry out an initial assessment and then the Service
team will liaise with the network provider to resolve
the problem. |
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We measure our response times constantly
and on average achieve 97% on 4 hour contracts and 99%
for 16 hour contracts. Costs are easy to predict and
manage. Our contract covers all parts and labour for
faults resulting from fair wear and tear.
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