Support, Managed Print Services, Xerox Equipment from Pinnacle Office Equipment in South Wales, UK
This page has been developed with you the customer in mind. With the help of a support tool available to us, we have the ability to remotely connect to your PC (with specific permission) and take control of your desktop using a piece of software less than 500kb in size and the internet.
When you contact the Pinnacle Helpdesk, one of our friendly Analysts will talk you through finding and installing the software, after which you will receive a user ID and passcode, simply provide your Analyst with these details and the remote session can begin.
The Pinnacle Remote Support software can be accessed by clicking the following link:
Important: The remote software has been licensed for use by Pinnacle and uses TeamViewer to transmit data securely. The entire session is fully encrypted and for security reasons may be recorded for training purposes. The software can be terminated at any time by you the customer by simply closing the application.
For further information regarding TeamViewer please visit: www.TeamViewer.com
Training is available whether it's basic printer driver training or advanced colour profile training. Please ask your Account Manager for pricing information by using the contact details provided by the Account Manager.
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Xerox Help
As a Xerox customer you are also able to gain help from their online system. Use this online tool simply by clicking the following link and entering your devices model number:
